Client Success Manager (AMER)
Remote | Independent Contractor (15-25 hours per week)
About Elsie
Elsie is a trusted partner to global learning organizations, providing expert facilitation, virtual production, and other L&D services in 30+ languages. We support corporations, learning providers, and government agencies in delivering seamless, impactful virtual learning experiences. Our team thrives on solving complex logistical challenges, building strong relationships, and showing up with excellence every time.
We’re a remote-first company with a people-first mindset, and we believe the best work happens when teams feel empowered, trusted, and aligned.
About the Role
We’re looking for a thoughtful, self-directed Client Success Manager to join our team and lead client relationships across the AMER region. This role is perfect for someone who enjoys wearing multiple hats, thrives in fast-paced environments, and knows how to keep people and projects moving ahead seamlessly.
You’ll be the steady presence behind the scenes, overseeing scheduling, producer coordination, and communication across programs while building trust and confidence with our clients.
This role is remote, flexible, and collaborative, but also independent. Ideal for someone who’s proactive, calm under pressure, and confident navigating ambiguity with clarity and care.
What You’ll Do
- Client Relationship Management: Serve as a trusted partner, ensuring clients receive exceptional service and support.
- Program Coordination: Oversee scheduling and logistics for client sessions, ensuring seamless execution.
- Problem-Solving & Support: Anticipate client needs, address challenges, and proactively provide solutions.
- Operational Efficiency: Handle administrative tasks related to client programs with precision and attention to detail.
- Growth & Engagement: Identify opportunities to expand and deepen client partnerships, supporting their evolving needs.
What You Bring
- Experience in Account or Project Management (3+ years) – Preferably in L&D, virtual training, or a service-based industry.
- Advanced Technical Skills – Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and Google Workspace.
- Virtual Collaboration Expertise – Experience working with platforms like Zoom, Microsoft Teams, Webex, and/or Adobe Connect.
- Strong Communication Skills – Excellent written and verbal communication, with the ability to build rapport and foster client relationships.
- Self-Motivation & Organization – Ability to manage competing priorities, stay on task, and thrive in a remote environment.
- Proactive & Solution-Oriented Mindset – You take initiative, think critically, and are always looking for ways to improve processes and client experiences.
How to Apply
If you’re excited about shaping client success and want to be part of a growing, tech-enabled, people-focused team, we’d love to hear from you! Please submit your resume and a brief cover letter detailing your relevant experience and why you’re interested in this role.
Elsie is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace.