Client Success Manager (UK & Europe)
Remote | Independent Contractor (30-40 hours per week)
About Elsie
Elsie is a leading provider of facilitation, production, and learning & development (L&D) services, supporting global organizations in over 30 languages. We partner with learning companies, corporations, and government agencies to deliver seamless virtual training experiences, ensuring their teams and learners thrive. At Elsie, we pride ourselves on our problem-solving approach, client-focused service, and commitment to excellence.
About the Role
We’re looking for a Client Success Manager to support and grow our relationships with clients across the UK and Europe. In this role, you’ll be the primary point of contact for clients, ensuring their programs run smoothly and successfully. You’ll oversee scheduling, coordination, and client communication, proactively identifying opportunities to enhance their experience.
This is a remote independent contractor role, requiring availability during UK and European business hours.
What You’ll Do
- Client Relationship Management – Serve as a trusted partner, ensuring clients receive exceptional service and support.
- Program Coordination – Manage scheduling and logistics for client sessions, ensuring seamless execution.
- Problem-Solving & Support – Anticipate client needs, address challenges, and proactively provide solutions.
- Operational Efficiency – Handle administrative tasks related to client programs with precision and attention to detail.
- Growth & Engagement – Identify opportunities to expand and deepen client partnerships, supporting their evolving needs.
What You Bring
- Experience in Account or Project Management (3+ years) – Preferably in L&D, virtual training, or a service-based industry.
- Advanced Technical Skills – Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and Google Workspace.
- Virtual Collaboration Expertise – Experience working with platforms like Zoom, Microsoft Teams, Webex, or Adobe Connect.
- Strong Communication Skills – Excellent written and verbal communication, with the ability to build rapport and foster client relationships.
- Self-Motivation & Organization – Ability to manage competing priorities, stay on task, and thrive in a remote environment.
- Proactive & Solution-Oriented Mindset – You take initiative, think critically, and are always looking for ways to improve processes and client experiences.
Why Join Elsie?
- Global Impact – Work with a diverse client base across the UK and Europe, driving meaningful learning experiences.
- Collaborative Culture – Join a supportive and innovative remote team that values your contributions.
- Growth Opportunities – As Elsie expands, we provide opportunities for professional development and career growth.
How to Apply
If you’re excited about shaping client success and want to be part of a growing, people-focused team, we’d love to hear from you! Please submit your resume and a brief cover letter detailing your relevant experience and why you’re the right fit for this role.
Elsie is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace.